Which of the following is part of the LAST strategy for customer complaints?

The LAST strategy for addressing customer complaints is designed to create a positive experience for the customer and resolve their issues effectively. The approach consists of four components: Listen, Apologize, Solve, and Thank.

In this context, "Thank" is essential as it demonstrates appreciation for the customer's feedback and acknowledges their importance. By thanking the customer, you reinforce the notion that their concerns are valued, which can help rebuild trust and improve their overall experience with the company. This positive reinforcement can enhance customer loyalty and encourage them to provide constructive feedback in the future.

The other components of the strategy work together to address the complaint and ensure the customer feels heard and appreciated. Therefore, thanking the customer is a key part of fostering a constructive relationship and ensuring they feel their complaint was taken seriously.